Viber

Overview

Connect Viber messaging to your AI assistant through the E-Chat platform. Customers who message your Viber bot will receive AI-powered responses.

For the full API reference, see api.happ.tools/reference.

Prerequisites

• An E-Chat account (e-chat.co)
• A Viber business account configured in E-Chat

Setup

Step 1: Set Up E-Chat

1. Create an E-Chat account at e-chat.co
2. Connect your Viber business account to E-Chat
3. Note your E-Chat API credentials

Step 2: Connect to Happ

1. Go to Integrations > Add Integration > Viber (E-Chat)
2. Enter your E-Chat credentials
3. Assign an AI assistant
4. Activate the integration

Step 3: Test

1. Find your Viber bot and send a message
2. Your AI assistant should respond automatically

Features

• Text messages — Full text conversation support
• Images — Receive image messages from customers
• Voice messages — Limited voice message support
• Stickers — Basic sticker support
• Conversation history — All Viber conversations visible in the Chat Dashboard

AI Control

Toggle AI on/off for any Viber conversation. See AI Control & Human Handoff for details.

Limitations

• Voice message support is limited compared to other channels
• No group chat support

Tips

• Set up a welcome message in your Viber bot settings
• Monitor the E-Chat dashboard for connection status
• Configure your assistant's prompt to handle Viber-specific interactions